Job Description
Join our award-winning hospitality team at Coastal Horizon Hotels in beautiful San Diego! We're urgently seeking charismatic and detail-oriented Front Desk Agents to deliver exceptional guest experiences in our downtown waterfront property. This is your chance to be the first point of contact for international travelers, corporate clients, and vacationers while working in one of America's most vibrant cities. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries and modify bookings using Opera PMS
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Provide local attraction recommendations and transportation assistance
- Uphold brand standards through consistent service delivery
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of San Diego attractions and transportation
- High school diploma or equivalent; hospitality degree preferred
- Valid California driver's license (if required for airport runs)
- Fluency in English; Spanish proficiency highly valued