Job Description
Join our award-winning luxury hotel in the heart of Oklahoma City as a Front Desk Agent! We're seeking a dynamic hospitality professional to deliver exceptional guest experiences while managing check-in/check-out processes and ensuring seamless operations. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities within our expanding portfolio. If you thrive in fast-paced environments and possess a passion for creating memorable stays, we want you on our team!
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel property management systems
- Handle guest inquiries, resolve complaints, and provide personalized recommendations
- Process payments, manage reservations, and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments for guest requests
- Execute upselling strategies to maximize room revenue and ancillary services
- Maintain security protocols and safeguard guest confidentiality
Qualifications
- Minimum 1 year front desk or hospitality experience preferred
- Proficiency with hotel property management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Oklahoma hospitality certification or willingness to obtain
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of local attractions and transportation