Job Description
Join our award-winning hospitality team at the heart of Manhattan! We're seeking a dynamic Front Desk Agent to create memorable guest experiences in our luxury boutique hotel. This full-time shift-based role offers competitive pay, benefits, and career growth in NYC's vibrant hospitality scene. You'll be the first point of contact for our international clientele, embodying our commitment to excellence.
Responsibilities
- Manage guest check-in/check-out procedures with precision and warmth
- Handle reservations, room assignments, and billing inquiries
- Operate hotel management systems (Opera/PMS) and troubleshoot technical issues
- Coordinate with housekeeping, maintenance, and security departments
- Resolve guest complaints with professionalism and discretion
- Process payments and maintain accurate financial records
- Uphold brand standards during all guest interactions
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (days, evenings, weekends, holidays)
- Strong attention to detail and multitasking abilities
- Valid New York State driver's license (if required for errands)
- Fluency in English; Spanish/French a plus