Job Description
Join our award-winning hospitality team at Harborview Hotels & Resorts as a Front Desk Agent! We're seeking dynamic professionals to deliver exceptional guest experiences in our Baltimore location. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities. If you thrive in fast-paced environments and possess a passion for service, apply today!
Responsibilities
- Check guests in/out efficiently using property management systems
- Manage reservation inquiries and modify bookings
- Resolve guest concerns promptly and professionally
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Provide local area recommendations and assistance
- Uphold brand standards for service excellence
Qualifications
- 1+ years hotel front desk experience preferred
- Exceptional communication and interpersonal skills
- Proficiency in PMS systems (e.g., Opera, Delphi)
- Strong problem-solving abilities
- Ability to multitask in high-pressure situations
- Basic math and cash handling skills
- Flexibility to work evenings/weekends/holidays
- High school diploma or equivalent required