Job Description
Join our award-winning team at Grand Harbor Hotel as a Front Desk Agent, where exceptional service meets coastal elegance. As the first point of contact for our distinguished guests, you'll create unforgettable experiences while managing hotel operations with precision. We offer competitive compensation, comprehensive benefits, and career advancement opportunities in Boston's premier hospitality destination.
Responsibilities
- Check-in/out guests efficiently using Opera property management system
- Manage reservations, room assignments, and VIP requests
- Handle billing, payments, and cash reconciliation accurately
- Resolve guest inquiries with proactive problem-solving
- Coordinate with housekeeping and maintenance teams
- Process mail/packages and security procedures
- Train and mentor new front desk staff
Qualifications
- 1+ years hotel front desk or high-end customer service experience
- Proficiency in Opera, Fidelio, or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to multitask during high-volume periods
- Valid Massachusetts hospitality certification preferred
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, holidays