Job Description
Join our award-winning luxury hotel in downtown Richmond as a Front Desk Agent and become the face of exceptional guest experiences! We're seeking a charismatic hospitality professional to manage guest check-ins, handle reservations, and ensure seamless operations. Enjoy competitive benefits, career advancement opportunities, and a vibrant team environment in Virginia's capital city.
Responsibilities
- Efficiently manage guest check-in/check-out processes using Opera property management system
- Handle reservation inquiries, modifications, and cancellations with precision
- Resolve guest concerns promptly while maintaining service excellence standards
- Process payments and maintain accurate financial documentation
- Coordinate with housekeeping and maintenance teams for guest requests
- Act as primary information resource for local attractions and services
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid Virginia driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Richmond tourism landscape