Job Description
Join our dynamic hospitality team as a Front Desk Agent at Grand Hotel Miami! We're seeking energetic professionals to deliver exceptional guest experiences while enjoying weekly pay and flexible shift schedules. Be the welcoming face of our luxury property, handling check-ins, reservations, and guest inquiries with precision and warmth. This role offers growth opportunities in a vibrant Miami setting with competitive compensation and a supportive team environment.
Responsibilities
- Manage guest check-ins/checkouts efficiently using hotel software systems
- Handle reservation inquiries, modifications, and confirmations
- Process payments and maintain accurate billing records
- Resolve guest concerns promptly and escalate issues when necessary
- Coordinate with housekeeping, maintenance, and security departments
- Uphold brand standards for cleanliness and professionalism at all times
- Assist with concierge services and local area recommendations
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Flexible availability for evening/weekend/holiday shifts
- Basic computer literacy and data entry skills
- Valid Florida driver's license preferred
- High school diploma or equivalent required