Job Description
We are seeking a dynamic and welcoming Front Desk Agent to join our award-winning team in Columbus, Ohio. If you are looking for an immediate hire opportunity and have a passion for hospitality but no prior experience is required, we want to hear from you! We offer comprehensive training and a supportive environment to help you grow your career.
As the face of our establishment, you will create lasting first impressions for our guests while ensuring smooth front-of-house operations.
Responsibilities
- Provide exceptional customer service to all guests, ensuring a warm and professional welcome.
- Manage the front desk operations, including check-in, check-out, and reservation management.
- Answer and direct phone calls and emails promptly and accurately.
- Process payments and handle cash transactions with strict accuracy.
- Maintain the cleanliness and organization of the lobby and common areas.
- Assist with administrative tasks such as filing, data entry, and inventory management.
Qualifications
- Strong interpersonal and communication skills with a friendly, approachable demeanor.
- Ability to multi-task effectively in a fast-paced environment.
- Basic computer proficiency and familiarity with property management systems is a plus but not mandatory.
- Professional appearance and personal hygiene standards.
- Must be reliable, punctual, and available to work flexible shifts, including weekends and holidays.