Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotel Fresno! No experience required – we provide comprehensive training to launch your career in guest services. As the first point of contact for our international guests, you'll create memorable experiences while managing reservations, check-ins/outs, and resolving inquiries with professionalism and warmth. Enjoy competitive pay, flexible scheduling, and career advancement opportunities within our growing hotel chain.
Responsibilities
- Provide exceptional guest service during check-in/out processes
- Manage reservations and room assignments using hotel software
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Operate switchboard and assist with guest transportation needs
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent (no experience required)
- Proficient in basic computer applications
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Flexible availability including weekends/holidays
- Customer service mindset with problem-solving aptitude