Job Description
Join our award-winning team at Grand Hotel Philadelphia as a Front Desk Agent and become the face of luxury hospitality. We're seeking a charismatic professional to deliver exceptional guest experiences in the heart of the city. With competitive compensation, comprehensive benefits, and career advancement opportunities, this role is perfect for hospitality enthusiasts ready to shine.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations, billing inquiries, and room assignments
- Resolve guest concerns promptly and maintain high satisfaction
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash handling procedures
- Act as local tourism resource for guests
Qualifications
- 1+ years hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency in property management systems (e.g., Opera)
- Flexible availability including nights/weekends/holidays
- High school diploma or equivalent required
- Basic knowledge of Philadelphia attractions preferred