Job Description
Join our award-winning hospitality team at Grand Hotel Portland, where luxury meets innovation. We're seeking passionate individuals to create unforgettable guest experiences in the heart of Oregon's vibrant city. As a Front Desk Agent, you'll be the first point of contact for our discerning clientele, delivering exceptional service that reflects our commitment to excellence.
What We Offer:
- Competitive hourly pay starting at $18
- Comprehensive benefits package
- Opportunities for career advancement
- Work in Portland's premier downtown location
Responsibilities
- Manage seamless guest check-in/check-out processes
- Handle reservations and room assignments efficiently
- Resolve guest inquiries and concerns with professionalism
- Process payments and manage billing accurately
- Coordinate with housekeeping and maintenance teams
- Maintain a clean, organized front desk environment
Qualifications
- Previous hotel or customer service experience preferred
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities
- Proficiency in hotel management software
- Ability to multitask in a fast-paced environment
- High school diploma or equivalent required