Job Description
Join our award-winning luxury hotel in Richmond as a Front Desk Agent and become the heart of our guest experience! We're seeking charismatic hospitality professionals who thrive in fast-paced environments and deliver exceptional service. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in Virginia's vibrant tourism industry.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations and room assignments using our proprietary PMS system
- Handle guest inquiries, complaints, and special requests with empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Execute upselling strategies to enhance revenue and guest satisfaction
- Maintain a clean, organized lobby area at all times
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid Virginia driver's license (if valet required)
- Flexible availability including nights, weekends, and holidays
- Basic first aid/CPR certification preferred
- Fluency in English; Spanish proficiency highly valued