Job Description
Join our award-winning hospitality team at Grand Hotel Detroit! We're seeking a passionate Front Desk Agent to deliver exceptional guest experiences in the heart of downtown. As the first point of contact, you'll embody our commitment to excellence while supporting seamless hotel operations. No experience required—comprehensive training provided!
We offer competitive compensation, comprehensive benefits, and career growth opportunities in Detroit's vibrant hospitality scene. If you're a people person with a positive attitude, apply today to start your journey with us!
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle guest complaints with professionalism and problem-solving skills
- Process payments and maintain accurate financial records
- Utilize hotel management software (training provided)
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- No prior experience required—comprehensive training provided
- High school diploma or equivalent (GED accepted)
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficiency in basic computer operations
- Ability to work flexible shifts (evenings/weekends)
- Valid Michigan driver's license (if applicable to duties)
- Positive attitude and willingness to learn