Job Description
Launch your hospitality career with us! Grand Hotel Detroit is seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences. No prior experience required – we provide comprehensive training to set you up for success. Join our dynamic team in the heart of downtown Detroit and become the welcoming face of our luxury establishment.
Responsibilities
- Check in/out guests efficiently with warm professionalism
- Manage reservations and room assignments
- Answer phone inquiries and provide local recommendations
- Process payments and handle cash transactions
- Resolve guest concerns with empathy and solutions
- Maintain a clean and organized reception area
- Collaborate with housekeeping and maintenance teams
Qualifications
- High school diploma or equivalent
- Excellent communication and customer service skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency
- Positive attitude and willingness to learn
- Ability to stand for extended periods
- Flexible availability including weekends/holidays