Job Description
Join our award-winning team at Grand Harbor Hotel Baltimore! We're seeking a dynamic Front Desk Agent to create exceptional guest experiences in the heart of downtown. This immediate hire opportunity offers competitive pay, comprehensive benefits, and a vibrant work environment. If you thrive in fast-paced settings and possess a passion for hospitality, apply today and start your career journey with us!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservations, room assignments, and billing inquiries with precision
- Resolve guest complaints and requests promptly to ensure satisfaction
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Uphold brand standards through professional communication and appearance
- Assist with concierge services and local area recommendations
Qualifications
- Minimum 1 year hotel or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with PMS systems (Opera, Fidelio, etc.)
- Strong problem-solving abilities under pressure
- High school diploma or equivalent required
- Flexible availability including nights, weekends, and holidays
- Basic math and computer literacy
- Positive attitude and team-oriented mindset