Job Description
Join our award-winning hospitality team at Grand City Hotels, where we redefine guest experiences! We're seeking charismatic Front Desk Agents to be the heart of our Portland location. This full-time role offers competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic environment. If you thrive in fast-paced settings and possess exceptional interpersonal skills, this is your chance to shine!
Responsibilities
- Deliver exceptional guest service through check-in/out procedures and personalized assistance
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and security teams
- Handle guest complaints with empathy and resolve issues promptly
- Maintain accurate records using property management systems
- Upsell hotel amenities and services to enhance guest experiences
- Process payments and manage cash handling procedures
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management software (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- High school diploma or equivalent required
- Basic knowledge of Portland attractions and local services