Job Description
We are seeking a passionate and detail-oriented Front Desk Agent to join our award-winning team in the heart of Charlotte. As a leader in the hospitality industry, we pride ourselves on providing exceptional guest experiences from the moment they arrive. If you are a friendly, organized individual looking for a dynamic entry-level opportunity in hospitality, we want to meet you.
Why Join Us?
- Competitive hourly pay and comprehensive benefits package.
- Opportunities for career growth and internal advancement.
- Employee dining discounts and wellness programs.
We are looking for someone who thrives in a fast-paced environment and loves making people feel at home.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and departure, ensuring a welcoming and memorable experience.
- Check-In/Out: Efficiently process guest registrations, payments, and room key issuance using our Property Management System (PMS).
- Communication: Answer incoming calls, manage email inquiries, and coordinate with housekeeping and maintenance teams to address guest requests promptly.
- Concierge Services: Provide local recommendations and assist with transportation arrangements to enhance the guest stay.
- Reception Duties: Maintain a clean and organized front desk area, ensuring all lobby spaces are presentable at all times.
- Problem Solving: Handle guest complaints or issues with patience and professionalism, escalating complex matters to management when necessary.
Qualifications
- Education: High school diploma or GED required; hospitality degree preferred but not mandatory.
- Experience: Previous customer service or hospitality experience is a plus, but we are happy to train motivated entry-level candidates.
- Skills: Proficiency in Microsoft Office Suite and familiarity with hotel software (e.g., Opera, StayNTouch) is a plus.
- Communication: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Availability: Ability to work flexible shifts, including weekends, holidays, and evenings.
- Physical Requirements: Ability to stand for extended periods and lift up to 25 lbs.