Job Description
Join our dynamic team at Hospitality Elite as a Front Desk Agent and enjoy the convenience of weekly pay! We're seeking energetic professionals to deliver exceptional guest experiences in our vibrant Austin location. This shift-based role offers competitive compensation and a supportive work environment where your hospitality skills shine.
As a key point of contact, you'll manage check-ins, handle inquiries, and ensure seamless operations. Perfect for detail-oriented individuals who thrive in fast-paced settings, this position combines rewarding work with reliable weekly compensation.
Responsibilities
- Manage efficient guest check-in/check-out processes
- Answer phone calls and resolve guest inquiries promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Utilize property management software effectively
- Handle emergency situations following protocols
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficiency with reservation systems (e.g., Opera, Fidelio)
- Attention to detail and problem-solving abilities
- Basic computer literacy and typing skills
- Positive attitude under pressure
- High school diploma or equivalent required