Job Description
Grand Horizon Hotels & Resorts is currently seeking dedicated hospitality professionals to join our dynamic team for our premium weekend shift positions in El Paso, Texas. We pride ourselves on delivering world-class service and creating memorable experiences for our guests. If you are a self-starter with a passion for hospitality and a desire to work weekends, we want to hear from you. Enjoy a flexible schedule, competitive compensation, and a supportive work environment.
Responsibilities
- Greet and Welcome Guests: Provide a warm and professional welcome to all guests upon arrival and departure.
- Check-In/Check-Out Procedures: Efficiently manage guest registration processes, including verifying identification and handling payments.
- Lobby Management: Maintain a tidy and welcoming lobby area, ensuring the reception desk is organized and fully stocked.
- Guest Assistance: Answer incoming calls, respond to guest inquiries via email or in person, and coordinate with housekeeping and maintenance as needed.
- Event Support: Assist in setting up and breaking down for weekend social events and conferences held at the hotel.
- Quality Assurance: Monitor guest feedback and report any issues to management immediately to ensure high satisfaction levels.
Qualifications
- High School Diploma: Minimum requirement; some college or hospitality certification is a plus.
- Previous Experience: 1-2 years of experience in a hotel front desk or customer service role preferred.
- Availability: Must be available to work weekends (Friday through Sunday) and flexible holiday shifts.
- Communication Skills: Excellent verbal and written communication skills in English.
- Computer Literacy: Proficiency with property management systems (PMS) and Microsoft Office Suite.
- Professional Appearance: Must maintain a neat and professional appearance at all times.