Job Description
Are you a hospitality enthusiast ready to elevate the guest experience? The Grand Georgian Hotel is seeking a dynamic and professional Front Desk Agent to join our award-winning team in the heart of Atlanta.
As a leading hotel in Georgia, we pride ourselves on exceptional service and modern luxury. In this role, you will be the first point of contact for our guests, setting the tone for their entire stay. If you have a passion for problem-solving and a warm personality, we want to meet you.
Why Choose Us?
- Competitive hourly wage ($18 - $24/hr).
- Comprehensive health, dental, and vision insurance.
- Employee discount on dining and room rates.
- Opportunities for career advancement within a luxury brand.
- A supportive and inclusive work environment.
Responsibilities
- Guest Relations: Welcome guests with a warm, professional demeanor, and ensure a smooth check-in and check-out process.
- Operations: Manage front desk operations efficiently, including answering phones, processing payments, and handling mail and messages.
- Information Dissemination: Provide accurate information regarding hotel amenities, local attractions, and transportation options.
- Problem Solving: Address guest inquiries and complaints promptly and professionally to ensure high levels of guest satisfaction.
- Security: Adhere to all safety and security protocols, including monitoring key cards and lobby areas.
- Administrative: Maintain accurate guest records and update property management systems (PMS).
Qualifications
- Experience: Previous experience in hospitality, customer service, or reception is required (1+ years preferred).
- Communication: Excellent verbal and written communication skills in English.
- Software: Proficiency in hotel property management systems (e.g., Opera, StayNTouch) and Microsoft Office Suite.
- Appearance: Professional appearance and grooming standards.
- Interpersonal: Strong interpersonal skills with the ability to work well in a team.
- Availability: Flexibility to work evenings, weekends, and holidays as required.