Job Description
Join our award-winning hospitality team at The Grand Palace Hotel, San Francisco's premier luxury destination. We're seeking passionate Front Desk Agents to deliver exceptional guest experiences in the heart of the city. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in one of America's most vibrant tourism hubs.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservations, room assignments, and special requests
- Resolve guest inquiries and concerns promptly
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Utilize property management systems efficiently
- Uphold brand standards and safety protocols
Qualifications
- 1+ years hotel front desk or customer service experience
- Exceptional communication and problem-solving skills
- Proficiency in property management systems (e.g., Opera)
- Ability to work flexible shifts including weekends/holidays
- Strong attention to detail and multitasking abilities
- Valid CA Food Handler Card preferred
- Basic knowledge of San Francisco attractions