Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent and become the heart of our luxury guest experience. We're seeking passionate professionals who thrive in fast-paced environments and deliver exceptional service. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in a supportive, dynamic atmosphere. If you're ready to create memorable moments for our guests, we want you on our team!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and manage cash drawer with precision
- Coordinate with housekeeping and maintenance departments for seamless operations
- Market hotel amenities and services to enhance guest experience
- Maintain security protocols and confidential guest information
- Participate in daily briefings and team training initiatives
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in PMS systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask and prioritize in high-pressure situations
- Valid driver's license with clean record
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required
- Fluency in English; Spanish a plus