Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of downtown Indianapolis. This full-time position offers competitive pay, comprehensive benefits, and growth opportunities within our luxury hospitality brand. If you thrive in fast-paced environments and take pride in creating memorable moments, we want to meet you!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle reservation modifications and inquiries with precision
- Process payments and manage cash drawer operations
- Resolve guest concerns promptly and professionally
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain accurate guest records and confidentiality
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficiency with hotel management software (e.g., Opera)
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash handling abilities
- Professional appearance and demeanor
- Valid Indiana driver's license preferred