Job Description
Join our award-winning Denver hotel team as a Front Desk Agent! We're seeking a passionate hospitality professional to create unforgettable guest experiences in the heart of the Mile High City. If you thrive in fast-paced environments, possess exceptional communication skills, and take pride in delivering premium service, this is your opportunity to shine. Our competitive compensation package includes health benefits, career advancement opportunities, and a vibrant team culture. Apply today and become part of Denver's hospitality elite!
Responsibilities
- Manage check-in/check-out procedures with precision and warmth
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate reservation records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and amenities
- Ensure lobby area remains pristine and welcoming
- Utilize PMS software for efficient operations
Qualifications
- 1+ years hotel front desk experience preferred
- Exceptional customer service and communication skills
- Proficiency with Opera or similar PMS systems
- Ability to multitask in high-pressure situations
- Valid Colorado driver's license (if required for errands)
- Flexible availability including nights/weekends/holidays
- Basic math and cash handling accuracy
- Positive attitude and team player mentality