Job Description
Join the award-winning team at Grand Louisville Hotel, where hospitality meets excellence. We're seeking a charismatic Front Desk Agent to deliver unforgettable experiences to our guests. As the first point of contact, you'll embody our commitment to personalized service while managing seamless check-ins, resolving inquiries, and ensuring operational efficiency. Our modern downtown location offers competitive compensation, comprehensive benefits, and growth opportunities in the heart of Kentucky's vibrant tourism scene.
Responsibilities
- Guest check-in/out processes with speed and accuracy
- Manage reservations and room assignments via Opera PMS system
- Address guest inquiries with exceptional problem-solving skills
- Coordinate with housekeeping and maintenance teams
- Process payments and handle cash/credit transactions
- Execute upselling strategies for room upgrades and amenities
- Maintain organized records of guest communications
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience
- Proficiency with hotel management software (Opera, Fidelio)
- Exceptional communication and conflict resolution abilities
- Ability to work flexible shifts including nights/weekends
- Basic math skills for financial transactions
- Valid driver's license (for airport shuttle duties)
- First Aid/CPR certification preferred