Job Description
Join our award-winning luxury hotel in downtown Atlanta as a Front Desk Agent! We're urgently seeking charismatic professionals to deliver exceptional guest experiences. This role is perfect for hospitality enthusiasts who thrive in fast-paced environments and take pride in creating memorable stays. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in Atlanta's vibrant tourism industry. Apply today to become part of our dynamic team!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and manage billing transactions securely
- Coordinate with housekeeping and maintenance departments for guest requests
- Upsell hotel amenities and services to enhance guest experiences
- Maintain organized records of guest feedback and incidents
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year front desk or hospitality experience
- Proficiency in Opera or PMS reservation systems
- Exceptional communication and multitasking abilities
- Strong problem-solving and conflict resolution skills
- Flexible availability including nights, weekends, and holidays
- Valid Georgia driver's license and reliable transportation
- Ability to stand for extended periods and lift up to 25 lbs