Job Description
Join our award-winning team at Pacific Hospitality Group as a Front Desk Agent and become the heart of our luxury hotel experience! We're seeking charismatic professionals to deliver exceptional guest service in San Diego's vibrant coastal community. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth in one of America's top tourism destinations.
As our guests' first point of contact, you'll create memorable experiences while managing all front desk operations. We provide extensive training, a supportive team environment, and the chance to work in a state-of-the-art facility with stunning ocean views. Perfect for hospitality professionals who thrive in dynamic settings and value work-life balance.
Responsibilities
- Handle guest check-in/check-out procedures with precision and efficiency
- Manage room reservations, upgrades, and special requests
- Resolve guest inquiries and complaints promptly using conflict resolution skills
- Process payments, manage cash handling, and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for seamless operations
- Provide local recommendations and concierge services to enhance guest experiences
- Utilize hotel management systems (Opera, Cloudbeds) for inventory and reporting
- Maintain a professional front desk environment with organized documentation
Qualifications
- Minimum 2 years front desk or hospitality experience
- Proficiency with hotel management software and MS Office Suite
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities in high-pressure situations
- Valid California driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of San Diego attractions and transportation
- Bilingual (English/Spanish) preferred but not required