Job Description
Join our award-winning hospitality team at Grand Horizon Hotels, where we value your talent and reward your dedication! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences while enjoying the financial flexibility of weekly pay. Located in the vibrant heart of Columbus, Ohio, our hotel offers a supportive environment where your career can flourish.
As the first point of contact for our guests, you'll create memorable moments through warm interactions, seamless check-ins, and personalized service. We provide comprehensive training, competitive benefits, and a culture that celebrates excellence. Don't miss this opportunity to grow with a leader in the hospitality industry while enjoying the stability of consistent weekly compensation.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and accuracy
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and professionally
- Coordinate with housekeeping and maintenance departments
- Maintain organized front desk operations and documentation
- Process payments and manage cash handling procedures
- Uphold brand standards and safety protocols
Qualifications
- 1+ years hospitality or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency with hotel management software (Opera preferred)
- Strong problem-solving abilities under pressure
- Flexible availability including nights/weekends
- High school diploma or equivalent
- Basic computer literacy and math skills