Job Description
Join our award-winning hospitality team as a Front Desk Agent at the prestigious Grand Memphis Hotel! We're urgently seeking charismatic professionals to deliver exceptional guest experiences during day, evening, and overnight shifts. This high-energy role is perfect for individuals who thrive in fast-paced environments and take pride in creating memorable stays. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in the heart of Memphis' vibrant tourism district.
Responsibilities
- Check in/out guests efficiently using hotel management systems while maintaining accuracy in billing and reservations
- Handle guest inquiries, complaints, and special requests with professionalism and discretion
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping, maintenance, and security teams to ensure seamless operations
- Maintain a clean, organized front desk area and lobby environment
- Assist with valet services and luggage handling as needed
- Participate in regular safety drills and emergency response protocols
Qualifications
- Minimum 1 year experience in hotel front desk or customer service role
- Proficiency with Opera, Fidelio, or similar property management systems
- Strong communication skills with ability to multitask in high-pressure situations
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Memphis attractions and transportation options
- Valid driver's license with clean driving record (for valet duties)
- Ability to stand/walk for extended periods and lift up to 25 lbs
- High school diploma or equivalent required