Job Description
Join our award-winning luxury beachfront resort as a Front Desk Agent! We're seeking exceptional individuals to create unforgettable guest experiences in Miami's most iconic destination. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and resolving guest inquiries with professionalism and warmth. Enjoy competitive benefits, career growth opportunities, and a stunning oceanfront work environment. Apply now to become part of our renowned hospitality family!
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle reservation modifications and ensure accurate room availability tracking
- Resolve guest inquiries and complaints with empathy and efficiency
- Process payments and maintain secure financial transaction records
- Coordinate with housekeeping, maintenance, and valet departments for guest requests
- Upsell resort amenities, dining packages, and special events
- Maintain organized front desk operations and documentation
Qualifications
- Minimum 1 year luxury hotel front desk or guest services experience
- Proficiency in property management systems (Opera/PMS preferred)
- Exceptional communication and conflict resolution skills
- Strong attention to detail and multitasking abilities
- Valid Florida driver's license and reliable transportation
- Ability to work flexible shifts including nights, weekends, and holidays
- Fluency in English; Spanish proficiency highly valued
- Professional appearance and positive attitude