Job Description
Join our award-winning team at Coastal Sands Resort as a Front Desk Agent for our vibrant night shift! We're seeking charismatic hospitality professionals to deliver exceptional guest experiences during our peak evening hours. This full-time position offers competitive pay, comprehensive benefits, and growth opportunities within our luxury beachfront property. If you thrive in fast-paced environments and possess a passion for creating memorable stays, we want you on our team!
Responsibilities
- Check in/out guests efficiently while maintaining high service standards
- Manage reservations and room assignments using hotel software
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and security teams for seamless operations
- Perform nightly audits and prepare shift reports
- Maintain a clean, organized front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Strong communication and conflict resolution skills
- Proficiency with property management systems (Opera preferred)
- Ability to work independently during overnight hours
- Valid driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Basic math and cash handling skills
- Positive attitude with guest-first mindset