Job Description
Launch your hospitality career with Grand Plaza Hotel in sunny Los Angeles! We're seeking passionate Front Desk Agents with no experience required. As the first point of contact for our international guests, you'll create memorable experiences while mastering check-in/out procedures, reservation management, and concierge services. Enjoy competitive pay, comprehensive training, and opportunities for advancement in California's thriving tourism industry.
Join our award-winning team where your smile and dedication shine brighter than Hollywood lights. We value teamwork, attention to detail, and a commitment to excellence. Whether you're a recent graduate or career changer, we provide the tools to succeed in this dynamic role.
Responsibilities
- Efficiently manage guest check-ins/check-outs using PMS systems
- Process payments, handle cash transactions, and maintain accurate records
- Coordinate with housekeeping and maintenance departments for guest requests
- Provide local attraction recommendations and transportation assistance
- Address guest inquiries with prompt, professional solutions
- Operate switchboard and manage multi-line phone systems
- Uphold brand standards through consistent service delivery
Qualifications
- No prior experience required - we provide paid training!
- Exceptional communication and interpersonal skills
- Basic computer proficiency and ability to learn new systems quickly
- Strong organizational skills with attention to detail
- Ability to work flexible shifts including weekends/holidays
- Professional appearance and positive attitude
- Must be authorized to work in the United States