Job Description
Join the heart of hospitality as a Front Desk Agent at our iconic Manhattan property! We're seeking enthusiastic individuals to create unforgettable guest experiences through exceptional service. This entry-level role offers rapid career growth within our luxury hotel chain, with comprehensive training and a vibrant team environment. Perfect for career-starters passionate about tourism and guest relations.
Responsibilities
- Check guests in/out efficiently using property management systems
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and services to guests
- Maintain a professional lobby appearance at all times
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency (MS Office, PMS systems)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Previous customer service experience preferred
- Flexibility to work evenings, weekends, and holidays
- Valid work authorization in the United States