Job Description
Join our award-winning team at Oceanfront Resort & Spa, where coastal elegance meets exceptional hospitality! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences in Virginia Beach's premier destination. If you thrive in fast-paced environments and possess a passion for service, this is your opportunity to shine in a dynamic hospitality career.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly using problem-solving expertise
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Process payments and maintain accurate financial records
- Act as local tourism ambassador, recommending attractions and services
- Maintain security protocols and confidential guest information
Qualifications
- Minimum 1 year hotel or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency in property management systems (e.g., Opera, Delphi)
- Strong problem-solving abilities and attention to detail
- Ability to multitask in high-pressure situations
- Basic knowledge of Virginia Beach attractions and services
- Flexible availability including nights, weekends, and holidays
- Valid driver's license and reliable transportation