Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent! We're seeking vibrant, customer-focused individuals for weekend shifts in Louisville, KY. No experience required – we provide comprehensive training to launch your hospitality career!
Be the first smile guests see when they arrive at our premier downtown hotel. You'll handle check-ins, manage reservations, and create memorable experiences while earning competitive pay and building transferable skills. Enjoy flexible weekend schedules, free parking, and a supportive team environment.
This role is perfect for students, career-changers, or anyone seeking weekend work with growth potential. Advance your career in one of America's most exciting cities while making genuine connections with travelers from around the world.
Responsibilities
- Warmly greet and check-in guests using hotel management systems
- Process payments, manage reservations, and handle billing inquiries
- Coordinate with housekeeping and maintenance teams for guest requests
- Answer multi-line phones and resolve guest concerns promptly
- Maintain accurate records of guest information and transactions
- Uphold brand standards through exceptional service delivery
- Assist with luggage and provide local area recommendations
Qualifications
- High school diploma or equivalent (no experience necessary)
- Outstanding communication and interpersonal skills
- Basic computer proficiency and comfort with learning new systems
- Ability to work weekends and holidays reliably
- Strong problem-solving and multitasking abilities
- Professional appearance and positive attitude
- Detail-oriented with excellent organizational skills