Job Description
Join our award-winning team at Grand Harbor Hotel, where exceptional service meets coastal elegance! We're seeking a charismatic Front Desk Agent to deliver unforgettable guest experiences in the heart of Long Beach. If you thrive in fast-paced environments and take pride in creating warm welcomes, this is your moment to shine. Immediate hire available for qualified candidates ready to elevate our hospitality standards.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using Opera PMS
- Handle guest inquiries and resolve issues proactively
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain lobby area with impeccable presentation
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency with property management systems
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid California driver's license preferred
- Flexible availability including nights/weekends
- Basic knowledge of Long Beach attractions
- Positive attitude with guest-first mindset