Job Description
Join our award-winning team at Grand Horizon Hotels, where we redefine luxury hospitality. We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences in the heart of Chicago. This role is perfect for energetic professionals who thrive in fast-paced environments and take pride in delivering exceptional service. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth within our premier hotel chain.
Responsibilities
- Manage seamless guest check-in/check-out processes with speed and accuracy
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns promptly using conflict resolution techniques
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams for guest requests
- Operate property management systems (Opera, Fidelio)
- Uphold brand standards through consistent service excellence
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with reservation systems and MS Office
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic knowledge of Chicago tourism attractions
- High school diploma or equivalent
- Valid Illinois driver's license preferred
- Multi-language skills a plus