Job Description
Join our award-winning luxury hotel in the heart of San Jose as a Front Desk Agent! We're seeking a passionate hospitality professional to deliver exceptional guest experiences while managing all front office operations. This role offers competitive compensation, comprehensive benefits, and career growth opportunities in California's vibrant tech hub. Our team thrives on creating memorable stays for international travelers and business professionals alike.
Responsibilities
- Check-in/check-out guests using Opera property management system
- Manage reservations and room assignments efficiently
- Handle guest inquiries with professionalism and local expertise
- Process payments and resolve billing discrepancies
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Assist with VIP guest experiences and special requests
Qualifications
- Minimum 2 years hotel front desk experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Valid California driver's license (for guest transportation)
- Basic knowledge of San Jose attractions and transportation
- Fluency in English and Spanish preferred
- High school diploma or equivalent required