Job Description
Join our award-winning team at Milwaukee Grand Hotel as a Front Desk Agent and launch your hospitality career! We're seeking energetic, guest-focused individuals to deliver exceptional service in downtown Milwaukee's premier hotel. No experience required – we provide comprehensive training and growth opportunities. Enjoy competitive pay, benefits, and a vibrant work environment in the heart of Wisconsin's hospitality hub.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle guest inquiries, resolve issues, and provide local area recommendations
- Process payments, manage cash handling procedures, and maintain accurate records
- Coordinate housekeeping requests and ensure room readiness standards
- Uphold brand standards while maintaining a welcoming lobby atmosphere
- Collaborate with departments to ensure seamless guest experiences
Qualifications
- High school diploma or equivalent required
- Exceptional customer service and communication skills
- Basic computer proficiency with willingness to learn hotel systems
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving abilities and attention to detail
- Positive attitude and team-oriented mindset
- Prior hospitality or customer service experience preferred