Job Description
Join our elite night shift team at Grand Hospitality Group in El Paso, TX! We're seeking dedicated professionals to deliver exceptional overnight guest experiences. Enjoy competitive pay, premium benefits, and career growth in a luxury hotel environment. If you thrive in dynamic settings and prioritize guest satisfaction, apply now to become part of our award-winning hospitality family!
Responsibilities
- Deliver 24/7 guest support including check-ins, check-outs, and immediate issue resolution
- Safeguard property security and enforce access protocols during overnight hours
- Coordinate housekeeping and maintenance teams for seamless operations
- Execute night audit procedures and manage cash flow accurately
- Handle emergency situations with calm professionalism and quick response
- Maintain pristine public areas and guest room standards
- Process guest requests and complaints with exceptional service standards
Qualifications
- Minimum 1 year hotel/hospitality experience required
- Proven ability to work independently in overnight settings
- Strong conflict resolution and customer service skills
- Flexibility to work weekends, holidays, and variable shifts
- Basic computer literacy and POS system familiarity
- Valid Texas driver's license (if required for property duties)
- Ability to lift 30 lbs and stand for extended periods