Job Description
Join our award-winning team as a Front Desk Agent at the heart of San Antonio's vibrant hospitality scene! No experience required – we provide comprehensive training to launch your career. Be the first smile guests see while managing check-ins, answering inquiries, and ensuring seamless stays at our downtown property. Enjoy competitive pay, growth opportunities, and a supportive environment where your customer service passion thrives.
Responsibilities
- Efficiently manage guest check-in/check-out processes
- Handle phone calls, emails, and in-person inquiries
- Process payments and maintain accurate reservation records
- Coordinate with housekeeping and maintenance teams
- Resolve guest issues promptly and professionally
- Upsell hotel amenities and local attractions
- Maintain a clean and organized front desk area
Qualifications
- No prior experience required – training provided!
- Exceptional customer service mindset
- Basic computer proficiency
- Strong communication skills
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving aptitude
- Flexible availability including weekends/holidays
- High school diploma or equivalent