Job Description
Are you looking for a rewarding part-time job in Philadelphia where you can make a real difference? Metropolitan Hospitality Solutions is currently seeking a friendly and reliable Front Desk Agent to join our award-winning team. We value our employees and offer a supportive environment where no prior experience is necessary—just a great attitude and a willingness to learn!
As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere. Whether you are managing reservations, answering inquiries, or assisting with daily operations, you will be the face of our brand.
Why Join Us?
- Competitive pay with performance bonuses.
- Flexible scheduling to work around your life.
- Free meals during shifts.
- Comprehensive training provided.
- Opportunity for growth within the company.
Don't miss this chance to kickstart your career in the hospitality industry in the heart of Philadelphia.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Manage the front desk operations, including answering phones and responding to emails.
- Assist with the check-in and check-out process, including verifying ID and payment information.
- Handle package deliveries and manage the lobby area to maintain cleanliness and organization.
- Resolve guest inquiries and complaints efficiently with a focus on customer satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure the property is in top condition.
Qualifications
- High school diploma or GED required.
- Strong communication and interpersonal skills.
- Basic computer proficiency (knowledge of property management systems is a plus but not required).
- Ability to stand for extended periods and work in a fast-paced environment.
- Professional appearance and demeanor at all times.
- Must be available to work weekends and holidays.