Job Description
Join our award-winning team at Oakland Grand Hotel as a Front Desk Agent! We're seeking enthusiastic, service-minded individuals to be the first point of contact for our guests. No prior experience required – we provide comprehensive training to ensure your success. Enjoy competitive pay, benefits, and a vibrant work environment in the heart of Oakland. If you're passionate about hospitality and ready to start your career, apply today!
Responsibilities
- Provide exceptional guest check-in/check-out services
- Manage reservations and room assignments efficiently
- Answer phone calls and respond to guest inquiries
- Process payments and handle cash transactions
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records in property management systems
- Resolve guest complaints with professionalism and empathy
Qualifications
- High school diploma or equivalent
- Outstanding communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficient with basic computer systems
- Positive attitude and problem-solving mindset
- Ability to multitask in a fast-paced environment
- No experience required – training provided!