Job Description
Launch your hospitality career at Grand River Hotel – Sacramento's premier destination for luxury and comfort! We're seeking enthusiastic Front Desk Agents to be the first point of contact for our valued guests. No experience required – we provide comprehensive training to develop your skills in guest services, reservations, and hotel operations. Join our vibrant team where your passion for service shines, and enjoy benefits including competitive pay, flexible scheduling, and opportunities for career advancement. Discover why we're voted 'Best Sacramento Hotel' for guest satisfaction!
Responsibilities
- Deliver exceptional guest experiences through warm check-in/check-out procedures
- Manage reservations and room assignments efficiently
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Operate hotel management systems and POS terminals
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent (GED)
- Zero experience required – training provided
- Strong communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic computer literacy and comfort with technology
- Positive attitude and problem-solving mindset
- Professional appearance and courteous demeanor
- Must pass background check