Job Description
Join our award-winning hotel team in Charlotte, NC as a Front Desk Agent! We're seeking dynamic professionals to deliver exceptional guest experiences with weekly pay and competitive benefits. As the first point of contact, you'll embody our commitment to luxury service while enjoying career growth opportunities in one of America's fastest-growing hospitality markets.
Responsibilities
- Deliver warm, personalized guest check-in/check-out experiences
- Manage reservations, room assignments, and billing processes
- Resolve guest inquiries and service issues with professionalism
- Coordinate with housekeeping and maintenance teams
- Operate PMS systems and process payments accurately
- Uphold brand standards for cleanliness and presentation
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience
- Exceptional communication and conflict resolution skills
- Proficiency with hotel management software
- Ability to multitask in fast-paced environments
- Flexible availability including nights/weekends