Job Description
Elevate Guest Experiences at Austin's Premier Stay.
We are seeking a dynamic and welcoming Front Desk Agent to join our award-winning team. If you have a passion for hospitality and a desire to grow your career in the service industry, this is the perfect opportunity for you. We offer comprehensive training for candidates with no prior experience, ensuring you are equipped with the skills needed to succeed.
Why Join Us?
- Competitive pay and performance bonuses.
- Health, dental, and vision insurance.
- Employee discounts on stays and amenities.
- Clear pathways for internal promotion.
Take the first step towards a rewarding career in hospitality today.
Responsibilities
- Welcoming guests with a warm and professional demeanor upon arrival and departure.
- Managing the check-in and check-out process efficiently using our property management system.
- Answering and directing incoming phone calls and emails with accuracy.
- Processing payments and handling cash transactions with strict adherence to security protocols.
- Assisting guests with local directions, recommendations, and special requests to enhance their stay.
- Sorting and distributing mail and packages for guests.
- Maintaining the front desk area in a clean, organized, and welcoming condition.
Qualifications
- High school diploma or GED equivalent.
- Excellent interpersonal and communication skills.
- Professional appearance and grooming standards.
- Basic computer proficiency and ability to learn new software quickly.
- Ability to stand for extended periods and work a flexible schedule, including weekends and holidays.
- Strong problem-solving abilities and a positive attitude.
- No prior hospitality experience required; we value attitude and aptitude over history.