Job Description
Join our award-winning luxury hotel in the heart of Nashville! We're urgently seeking charismatic Front Desk Agents to create unforgettable guest experiences. As the first point of contact, you'll embody Southern hospitality while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in Music City's vibrant hospitality scene.
Responsibilities
- Manage guest check-in/check-out procedures with precision and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Utilize hotel management software (Opera) efficiently
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency in hotel management systems (Opera preferred)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; hospitality degree preferred
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Nashville attractions and transportation