Job Description
Join our award-winning team at Grandview Hospitality Group! We're seeking a charismatic Front Desk Agent to be the first point of contact for our discerning guests. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities in Pennsylvania's premier hospitality sector. If you thrive in fast-paced environments and excel at creating memorable guest experiences, apply today to become part of our luxury hotel family.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage room reservations and optimize occupancy through strategic upselling
- Handle guest inquiries and resolve complaints with professionalism and empathy
- Process payments accurately and maintain financial transaction records
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Utilize property management systems (Opera/PMS) for daily operations
- Uphold brand standards through consistent service excellence
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera/PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Valid Pennsylvania hospitality certification (ServSafe preferred)
- Flexible availability including nights, weekends, and holidays
- Professional appearance and polished customer demeanor
- Basic computer literacy and data entry skills