Job Description
Join our award-winning team at the Grand Louisville Hotel and become the heart of our guest experience! We're urgently seeking charismatic Front Desk Agents to deliver exceptional hospitality in the vibrant heart of downtown Louisville. If you thrive in fast-paced environments and take pride in creating memorable stays, this is your opportunity to shine. Enjoy competitive pay, comprehensive benefits, and a supportive culture where your growth is our priority.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries with professionalism and resolve concerns promptly
- Process payments and manage billing transactions securely
- Coordinate with housekeeping and maintenance teams for guest requests
- Perform daily audits of front desk operations and documentation
- Uphold brand standards through consistent service delivery
Qualifications
- Previous hotel or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with property management systems (e.g., Opera)
- Strong problem-solving abilities and attention to detail
- Ability to multitask in high-pressure situations
- Flexible availability including nights, weekends, and holidays
- Valid driver's license (if required for errands)