Job Description
Join the award-winning team at Omaha Grand Hotel, where luxury meets Midwestern hospitality. We're seeking a passionate Front Desk Agent to deliver exceptional guest experiences in our downtown landmark. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, handling inquiries, and ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in one of Omaha's premier hospitality destinations.
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Resolve guest inquiries and concerns with prompt, personalized solutions
- Coordinate with housekeeping, maintenance, and F&B departments
- Process payments, manage reservations, and maintain accurate records
- Upsell hotel amenities and services to enhance guest experiences
- Maintain a pristine front desk environment and lobby appearance
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with hotel management software (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Nebraska driver's license and clean driving record
- High school diploma or equivalent; hospitality degree preferred